Chris  Zindrick

(715) 204-5522

czindrick@gmail.com

 

 

  Summary of Technology Experience

  

·   Distribute email/phone calls/tickets to Help Desk staff.

·   Oversee majority of all Help Desk tickets before they are closed to ensure for accuracy and correct resolutions applied.

·   Provide support for all end user hardware and software including the operating systems, office applications, various custom applications, printers, etc.

·   Provide timely resolution of system/application problems as dispatched by the help desk through problem determination, ownership, root cause, problem logging and follow through to completion.

·   Implement hot fixes, patches, updates.

·   Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

·   Read technical manuals, dialogue with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Knowledge and Experience.

·   Create and Terminate new users in Active Directory, Office 365, and other related applications.

·   Set up new accounts, computers, laptops, mobile devices.

·   Manage numerous Office 365 accounts for our customers.

·   Install, modify, and repair computer hardware and software.

·   Run diagnostic programs to resolve problems.

·   Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

·   ITIL certification

·   Knowledge in C++ Language, Python, Raptor

 

Technology Proficiencies

 

·   Browsers: Internet Explorer, Firefox, Chrome, Safari

·   Call-Tracking/Remote Tools: Autotask, Nable RMM (N-Central)

·   Hardware: PC’s, Laptops, IP Phone’s, Printers, Routers, Modems

·   Networking: LAN & VPN/Remote Connectivity, TCP/IP

·   Platforms: Windows, MAC OS, Servers, Linux

 

Military Service/ Military Notable Achievements

 

 

United States Air Force

May 2007 – May 2011

Security Forces (Military Police)

 

•        Certificate of Completion Security Forces Journeyman Career Development Courses

•        Certificate of Completion Basic Military Training

•        Certificate of Completion Security Forces Academy

•        Inactive Secret Security Clearance

•         Good Conduct Medal - The Good Conduct Medal is awarded to any active-duty enlisted member of the United States military who completes three consecutive years of "honorable and faithful service". Such service implies that a standard enlistment was completed without any non-judicial punishments, disciplinary infractions, or court martial offenses.

•         Airman of the Quarter- 1st Quarter 2008, 3rd Quarter 2010.

 

Education

 

•         Globe University: Associates Degree in Applied Science Information Technology: Graduated June of 2013.

•         Rasmussen College: Pursuing Associate’s degree in Software Development: Current

 

 

Work History

 

•         United States Air Force: May 2007-May 2011 Honorable Discharge(AMN-SrA)

•         Gemini Enterprises: June 2011-December 2013

•         O’Reilly Auto Parts:(Assistant Manager) January 2014-Febuary 2015

•         NG2 (Level 1 Helpdesk Analyst): February 2015- May 2016